2018-2019 Catalog & Student Handbook 
    
    Aug 05, 2020  
2018-2019 Catalog & Student Handbook [ARCHIVED CATALOG]

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OST 263 - Healthcare Customer Relations


CIS Course ID: S24669
Class Hours 3
Lab Hours 0
Credit Hours 3
Minimum State Prerequisites: Take One: OST-148 or HMT-210
Minimum State Corequisites: None
Local Prerequisites: None
Local Corequisites: None

This course provides the soft skills necessary for effective communication and maintaining customer satisfaction in healthcare. Emphasis is placed on the importance of positive attitudes, techniques for handling difficult/angry customers, rephrasing blunt communication for better results, and the communication skills required to discuss topics such as insurance and billing issues with the patient and other medical personnel. Upon completion, students should be able to communicate information in a professional manner.

College Transfer: N/A



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