Customer Service (C25120CS) Certificate

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Purpose

This certificate program is designed to provide individuals with entry-level competencies in retail, and hospitality industries, and general positions in business and other organizations. Positions available to holders of this certificate would be sales associate, client services representative, customer service associate, and front office administrator.

Program Curriculum

Fall Semester

CIS 110 - Introduction to Computers Credit Hours: 3
2^nd 8 Weeks
- MKT 223 Customer Service Credit Hours:3

Class Hours 5 | Lab Hours 2 | Credit Hours 6

Spring Semester

MKT 120 - Principles of Marketing Credit Hours: 3
2^nd 8 Weeks
- BUS 270 Professional Development Credit Hours:3