Medical Office Administration - Patient Representative (A25310PR), AAS

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Purpose

The Medical Office Administration Patient Representative curriculum prepares individuals for employment as medical administrative personnel working in a customer service capacity providing administrative and clerical support to patients and customers in an outpatient clinic and/or medical office setting.

Course work includes medical terminology, computer applications, medical office management, i medical insurance and billing, medical legal and ethical issues, oral and written communication, and other topics depending on the subject area selected within this curriculum. Emphasis is placed on customer service and front end office duties to include frequent patient interaction.

Graduates should qualify for employment opportunities in a variety of medical office positions in medical and dental offices, hospitals, insurance companies, laboratories, medical supply companies, and other healthcare related organizations. Upon graduation, students would be better prepared to become certified in Patient Representative national exams.

Admission Requirements and Special Conditions

A high school diploma (or equivalent), satisfactory scores on college placement tests (or equivalent) and a minimum GPA in English and mathematics are required. If students have deficiencies in English and/or mathematics, RCC offers pre-college courses to prepare students for the Medical Office Administration curriculum.

Special Certifications

Students are eligible to sit for certification exams upon completion of certain courses. Testing Fees may apply.

Program Curriculum

First Semester (Fall)

ACA 111 - College Student Success Credit Hours: 1
CIS 110 - Introduction to Computers Credit Hours: 3
ENG 111 - Writing and Inquiry Credit Hours: 3
OST 148 - Med Ins & Billing Credit Hours: 3
1^st 8 Weeks
- OST 141 Med Office Terms I Credit Hours: 3
2^nd 8 Weeks
- OST 142 Med Office Terms II Credit Hours: 3

Class Hours 15 | Lab Hours 2 | Credit Hours 16

Second Semester (Spring)

ENG 115 - Oral Communication Credit Hours: 3
MAT 110 - Math Measurement & Literacy Credit Hours: 3
OST 134 - Text Entry & Formatting Credit Hours: 3
OST 149 - Medical Legal Issues Credit Hours: 3
OST 243 - Med Office Simulation Credit Hours: 3

Class Hours 12 | Lab Hours 6 | Credit Hours 15

Third Semester (Fall)

BUS 121 - Business Math Credit Hours: 3
CTS 130 - Spreadsheet Credit Hours: 3
OST 136 - Word Processing Credit Hours: 3
OST 164 - Office Editing Credit Hours: 3
OST 263 - Healthcare Customer Relations Credit Hours: 3
2^nd 8 Weeks
- MKT 223 Customer Service Credit Hours: 3

Class Hours 15 | Lab Hours 6 | Credit Hours 18

Fourth Semester (Spring)

ECO 151 - Survey of Economics Credit Hours: 3
Humanities/Fine Arts Elective Credit Hours: 3
OST 184 - Records Management Credit Hours: 3
OST 288 - Medical Office Admin Capstone Credit Hours: 3
2^nd 8 Weeks
- BUS 270 Professional Development Credit Hours: 3

Class Hours 13 | Lab Hours 4| Credit Hours 15

Additional Curriculum Notes

The Humanities/Fine Arts elective can be satisfied by completing one of the following: ART 111 , MUS 110 , MUS 112 , PHI 215 , PHI 240 , REL 110 , or REL 221 .
The following courses will not be counted towards graduation requirements if they are over (5) years old: CTS 130 .
Potential Certifications

Upon Completion of the following Courses; OST 136 , CTS 130 , students are Eligible for Certification Test Microsoft Office Specialist (MOS) - Word, Excel.