Customer Service (C25120CS) Certificate

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Purpose

This certificate program is designed to provide individuals with entry-level competencies in retail, and hospitality industries, and general positions in business and other organizations. Positions available to holders of this certificate would be sales associate, client services representative, customer service associate, and front office administrator.

Program Curriculum

First Semester (Spring)

BUS 137 - Principles of Management Credit Hours: 3
BUS 153 - Human Resource Management Credit Hours: 3
MKT 120 - Principles of Marketing Credit Hours: 3
MKT 223 - Customer Experience Credit Hours: 3

Customer Service (C25120CS) Certificate

Purpose

Program Curriculum

First Semester (Spring)

Class Hours 12 | Lab Hours 0 | Credit Hours 12

Total Credit Hours 12