CSV 110 - Intro to Customer Service

Class Hours 3
Lab Hours 0
Clinical Hours 0
Work Experience 0
Credit Hours 3
Minimum State Prerequisites: None
Minimum State Corequisites: None
Local Prerequisites: None
Local Corequisites: None

This course introduces the fundamentals of customer service technolgy. Topics include retail sales,order entry, credit, collection, authorization services, and fraud control. Upon completion, students should be able to exhibit and extensive vocabulary of customer servce terminology and be prepared for advanced study in customer service technology.

College Transfer: N/A